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Ace Cash Express Employee: Understanding the Role and Responsibilities

Ace Cash Express is a leading financial services provider that provides a broad range of services, including payday loans, installment loans, check cashing, and bill payments. The company has over 1,000 locations across 23 states, and as such, it requires a large workforce to manage its operations.

Being an Ace Cash Express Employee comes with its own set of responsibilities and expectations. In this article, we'll discuss the role and responsibilities of an Ace Cash Express employee and what it takes to succeed in this position.

Role and Responsibilities of an Ace Cash Express Employee

The primary responsibility of an Ace Cash Express employee is to provide exceptional customer service to clients. This means they must be knowledgeable about the company's products and services and be able to educate clients on how these products and services can meet their financial needs.

When a customer visits an Ace Cash Express store, an employee is expected to greet them politely and introduce the available services on offer. They must also assess the client's needs and provide recommendations on the best product to meet their specific financial needs. This may involve reviewing the customer's credit history to determine if they qualify for a loan, outlining the terms and conditions of the loan, and explaining the interest rates and fees.

In addition, Ace Cash Express employees are responsible for processing loan applications and ensuring that all requisite documentation is in place. They are also responsible for ensuring that loan repayments are made in a timely and efficient manner, following up with clients who have missed payments, and sending reminders for upcoming payments.

Employees are also responsible for cash handling activities, including receiving and processing client payments, counting and verifying cash deposits, and reconciling cash registers at the end of each day. This makes it essential that Ace Cash Express employees have basic math and accounting skills as well as excellent attention to detail.

Qualifications and Skills Required to Become an Ace Cash Express Employee

There are no specific educational requirements to work as an Ace Cash Express employee. However, candidates must possess excellent communication and interpersonal skills, as they will be working directly with clients on a daily basis.

The ideal candidate should also have a strong work ethic, be reliable and punctual, and be able to work in a fast-paced environment. They must be detail-oriented and able to handle large volumes of cash accurately and efficiently. Basic computer skills are also necessary, as the job requires the use of various software applications for loan processing and cash register management.

Salary and Benefits

According to Glassdoor, Ace Cash Express employees earn an average hourly wage of $12. This may vary depending on the location, level of education and experience, and role within the company.

Benefits offered to Ace Cash Express employees include medical, dental, and vision insurance, paid time off, and employee discounts on company products and services. The company also provides ongoing training and development opportunities for staff to enhance their skills and advance their careers within the company.


Working as an Ace Cash Express employee requires a combination of soft skills, technical skills, and a strong work ethic. Employees should be knowledgeable about the company's products and services, able to provide excellent customer service, and proficient in cash handling activities. While the job may be demanding at times, it provides an opportunity for personal and professional growth, making it an ideal career option for those looking to work in the financial services industry.

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